Your customers get a careful reply. You get your time back.
I take over your Shopify support inbox, answer every ticket in your brand voice 7 days a week, and tell you each week why customers are writing in so you can fix the cause.
- Replies 7 days a week, including weekends and holidays
- One named person on your account, not a rotating pool
- Works inside your helpdesk: Gorgias, Zendesk, Shopify Inbox, Gmail
- Weekly root cause report, not just a ticket count
- Month to month, cancel any time
Everything that lands in your support inbox
One person covering the tickets that eat your week, inside the tools you already use.
Shopify support outsourcing
Order questions, tracking, address changes, cancellations and product questions, answered inside your Shopify admin and helpdesk.
Learn more →Email and chat support
Your support inbox and live chat covered 7 days a week, with context checked before every reply.
Learn more →Returns and refunds management
Return requests, exchanges, refunds and store credit processed within your policy, with every exception flagged to you.
Learn more →Chargeback dispute management
Shopify Payments, PayPal and Stripe disputes answered before the deadline, with the right evidence for each reason.
Learn more →Social DMs and comments
Instagram, Facebook and TikTok messages and comments answered in your voice, with order issues moved to your helpdesk.
Learn more →Support insights
A short weekly report on why customers write in and what to change to stop the same questions coming back.
Learn more →Why brands hand me their inbox
I run a store myself
I handle customer service for my own direct to consumer brand, shipping to the UK, US, Canada and Australia. Late parcels, damaged items, refund requests, chargebacks: I deal with them every week, so I know what a good answer looks like and what it costs when it goes wrong.
Context before every reply
Before answering, I read the order, the tracking, the previous messages and your policies. Your customer never has to explain their problem twice.
Your voice, not a script
I learn your tone, your policies and your limits in the first week. Refunds, discounts and exceptions follow the rules you set, and anything outside them comes to you first.
Fewer tickets over time
Every week you get a short report of why people wrote in and what to change on your site, your emails or your shipping to stop the same questions coming back.
A handled inbox in about a week
Free audit
I review your last 100 tickets and show you where the time goes and what can be avoided.
One week onboarding
Access, your rules for refunds and exceptions, reply templates in your voice, supervised first replies.
Handled, 7 days a week
Tickets answered every day, exceptions sent to you with a suggested answer, and a regular root cause report.
Simple monthly plans
From $349 a month, no setup fee, no long contract.
Starter
- Email and contact form support
- Replies 7 days a week
- Your policies and tone documented
- Monthly root cause report
Growth
- Everything in Starter
- Live chat and social DMs
- Returns and refunds handling
- Weekly root cause report
Scale
- Everything in Growth
- Chargeback and dispute responses
- Social comment moderation
- Priority response window
Prices in US dollars, billed monthly. A ticket is one customer conversation, whatever the number of messages in it. Extra tickets above your plan are billed at $2.50 each. Bilingual English and French support adds $0.50 per ticket.
Questions brands ask
What kind of brands do you work with?
Shopify and ecommerce brands selling to customers in the US, Canada, Australia and the UK, typically handling between 50 and 600 support tickets a month. Fashion, jewelry, beauty, home and accessories are a natural fit.
Which helpdesks and tools do you use?
I work inside the tools you already have, including Gorgias, Zendesk, Freshdesk, Help Scout, Re:amaze, Shopify Inbox, Gmail and Outlook, plus your tracking and returns apps. You keep ownership of every account.
How fast are replies?
Tickets are answered 7 days a week. Most get a first reply the same day, and I agree a response window with you during onboarding based on your volume and time zone.
Can you issue refunds or replacements?
Yes, within the rules you set. We write them down together in the first week: when to refund, when to replace, when to offer a discount code, and what always needs your approval.
Is there a long contract?
No. Plans run month to month and you can cancel before your next billing date. There is no setup fee.
What happens in the first week?
We start with a free audit of your last 100 tickets. Then I read your policies, set up access to your helpdesk, write your reply templates in your voice, and start answering with you watching every reply until you are comfortable.
Do you also handle French speaking customers?
Yes. I am fluent in English and French, so bilingual support for customers in Canada or France is available on any plan.
Start with a free support audit
Send me access to your last 100 tickets. I will show you where the time goes and what I would change, whether or not you hire me.
Book my free audit