Answering tickets well is half the job. The other half is making sure the same ticket does not arrive fifty more times. Every support inbox is a free, honest survey of what is confusing, broken or disappointing in your store, if someone reads it that way.
What the report contains
- Ticket reasons, grouped: where is my order, sizing, damaged items, discount codes, returns, product questions, and so on, with the count for each.
- What changed: reasons that grew or shrank compared with the previous period.
- Specific fixes: for example a line to add to your shipping page, a sizing note on a product page, a packaging change, or a proactive email to send when a carrier is slow.
- Product signals: products that generate more complaints or returns than the rest, with the words customers actually use.
- Chargeback and review risks: conversations that could turn into a dispute or a bad review, and how they were handled.
Short and usable
The report fits on one page. It is written for a founder or a small team, not for a data department, and every point ends with a suggested action you can take that week.
How often
Monthly on the Starter plan, weekly on Growth and Scale.
See what this would look like for your store
Start with a free audit of your last 100 tickets. Plans from $349 a month, month to month.
Related services
Shopify support outsourcing
Order questions, tracking, address changes, cancellations and product questions, answered inside your Shopify admin and helpdesk.
Email and chat support
Your support inbox and live chat covered 7 days a week, with context checked before every reply.
Returns and refunds management
Return requests, exchanges, refunds and store credit processed within your policy, with every exception flagged to you.