Customer support pricing
Monthly plans based on ticket volume. No setup fee, no long contract, and a free audit before you commit to anything.
Starter
- Email and contact form support
- Replies 7 days a week
- Your policies and tone documented
- Monthly root cause report
Growth
- Everything in Starter
- Live chat and social DMs
- Returns and refunds handling
- Weekly root cause report
Scale
- Everything in Growth
- Chargeback and dispute responses
- Social comment moderation
- Priority response window
Prices in US dollars, billed monthly. A ticket is one customer conversation, whatever the number of messages in it. Extra tickets above your plan are billed at $2.50 each. Bilingual English and French support adds $0.50 per ticket.
Pricing questions
Which helpdesks and tools do you use?
I work inside the tools you already have, including Gorgias, Zendesk, Freshdesk, Help Scout, Re:amaze, Shopify Inbox, Gmail and Outlook, plus your tracking and returns apps. You keep ownership of every account.
How fast are replies?
Tickets are answered 7 days a week. Most get a first reply the same day, and I agree a response window with you during onboarding based on your volume and time zone.
Is there a long contract?
No. Plans run month to month and you can cancel before your next billing date. There is no setup fee.
What happens in the first week?
We start with a free audit of your last 100 tickets. Then I read your policies, set up access to your helpdesk, write your reply templates in your voice, and start answering with you watching every reply until you are comfortable.
Do you also handle French speaking customers?
Yes. I am fluent in English and French, so bilingual support for customers in Canada or France is available on any plan.
Start with a free support audit
Send me access to your last 100 tickets. I will show you where the time goes and what I would change, whether or not you hire me.
Book my free audit