Last updated: September 27, 2026.
These terms apply to customer support services provided by Careful Reply, operated by Kevin Cleonis, to ecommerce businesses ("you").
Services
I provide customer support for your store within the scope of the plan you choose, following the policies and rules you approve in writing during onboarding. You remain responsible for your products, your policies, and decisions outside the rules you have given me.
Plans and billing
Plans are billed monthly in advance in US dollars. Tickets above your plan's allowance are billed at the overage rate shown on the pricing page at the start of the month. A ticket is one customer conversation, regardless of the number of messages in it.
Cancellation
Plans run month to month. You can cancel at any time before your next billing date, and the service continues until the end of the paid month. There is no setup fee and no cancellation fee.
Access and confidentiality
You grant me access to the tools needed to provide the service and you keep ownership of every account. I keep your business information and your customers' data confidential, use it only to provide the service, and give up access when the engagement ends.
Liability
I provide the service with reasonable care and skill. My total liability for any claim is limited to the fees you paid in the three months before the claim. I am not liable for indirect losses such as lost profits.
Contact
Questions about these terms: kevin@getcarefulreply.com.